The Volunteers at the Waterworks Museum want to make your visit to the museum as enjoyable as possible.
A description of the museum building and grounds, most of which is accessible to everyone, is provided in our Accessibility Guide (which is available in a number of formats). However, being a Victorian water pumping station, our floors and external surfaces are not all flat and even, and the upper part of the museum site is on higher ground. For those who need some additional assistance our volunteers are always on hand to help and we are able to provide a mobility scooter and wheelchair for visitor use.
Assistance dogs are welcomed throughout the museum.
To assist visitors with hearing impairment, we will shortly be installing an induction loop on the visitor reception and in a few key parts of the museum. We will also have a mobile induction facility to support our tour guides. Our volunteers are also always happy to describe our engines and pumps or read signs and other information to support visually impaired visitors.
More information to help you plan your visit can be found in our Accessibility Guides below: